Converting prospects into paying customers can be a challenge.
As the sales arm of your organization, we’ve created a tool that allows you to engage with potential customers while they’re in the decision-making process.
is jam packed with all the features you need to provide winning customer support - it is lightning fast, reliable and scalable.
If you already use live chat on your site, there really is no reason to keep paying per agent!
The naive implementation of sending a notification to all friends whenever a user comes online or goes offline has a worst case cost of O(average friendlist size * peak users * churn rate) messages/second, where churn rate is the frequency with which users come online and go offline, in events/second.
Unlike a three-guys-in-a-garage startup, we don't have the luxury of scaling out infrastructure to keep pace with user growth; when your feature's userbase will go from 0 to 70 million practically overnight, scalability has to be baked in from the start.
The project I'm currently working on, Facebook Chat, offered a nice set of software engineering challenges: The most resource-intensive operation performed in a chat system is not sending messages.
Every day we listen to user feedback, to learn more about the features we should be focussing on.
Feel free to chat with us at any time to discuss your specific live chat needs. There are no limits to the number of agents that you can share a site with.